Help Center

Frequently Asked Questions

Quick Answer: As few as 3 successive session (once a week back-to-back) alone can start to show the hair thinning. Completely hair-free skin can be achieved in as few as 10 weeks (although this varies person to person).

Detailed Answer: Even after one treatment, if you have not shaved fully (which is advisable prior to using the Pulsar) and some hair is still visible, you may notice wilting of hair and it may have a frazzled look. Successive uses, with maximum of once a week usage, will make the hair fall out between your third or fourth session (or earlier in some cases). However, for lasting results continued usage is recommended since the Pulsar's Intense Pulse Light technology targets melanin in the hair root follicle and thus requires usage over extended period for results to be lasting.

The Pulsar uses Intense Pulsed Light (IPL) technology and use it to apply very gentle pulses of light to the hair root. Melanin in your skin helps targeted hairs absorb the light from these gentle pulses of light. This makes hairs on your skin go into resting phase which makes hairs fall out, and over time, your body stop growing hair in that area.

In just 4 treatments (once a week), you can observe a 92% reduction in hair growth. Allow 12 to 16 successive sessions to see lasting results.

Body hair colours treatable by the Pulsar:

EvenSkyn Pulsar Hair Types

Skin tones that can be used with the Pulsar:

EvenSkyn Pulsar Skin Tones

Simple Answer: The Pulsar's IPL technology allow treatment to be pain-free!

Detailed Answer: It is recommended that higher intensity settings be used for lighter skin types and lower skin settings be used for darker skin types, as explained in detail in the Pulsar User Manual. Therefore, when used with the right setting, the only sensation that a user might feel is slight warmth in the area that has just been flashed. Once an area has been flashed using the Pulsar, avoid flashing the same area repeatedly. 

Please note that since the pulsar uses IPL technology, as is the case with all IPL devices, it cannot be used on broken/irritate skin, areas that are infection, areas that have been burns, on moles or tattoos.

The Pulsar is a full-body device and can be used to all over your body. including your face, bikini line, legs & underarms.

Note: It is not recommended that the Pulsar not be used near the eyes since scattering of Intense Pulsed Light very close to the eyes can have adverse effects, and thus exercising caution is advisable.

Larger body areas are best treated with the device in the auto mode. The Pulsar's LCD screen will show you when you are in the mode by indicating "AUTO" on the screen. You can switch between the Auto and Manual mode simply by holding down the black button right below the LCD screen for around 2-3 seconds, or until you see the mode switch being registered on the device's screen. 
If used in the Auto mode, you may be able to fully treat both you legs fully in under 15 minutes. Just make sure to shave prior to using the product so you are able to smoothly glide it across your legs and allow for it to be fully flat against your skin for perfect light penetration into your hair roots. 

The device has a sensor that allow it to only flash once it is perfectly flat against the skin. 

Manual Mode: Once you area over an area of skin that you want to treat, simply press the button adjacent to the device's LCD screen and it should flash once. Simply move over to the next untreated area immediately next to the area that you just flashed to continue treatment.

Auto Mode: If flat against skin, the device's sensor will detect that, and you simply need to glide the device across your skin and it will automatically flash. Make sure you are getting full coverage, i.e., not missing spots, thus moving very slowly and gently across your skin is recommended to get perfect, lasting results.

Yes, it is recommended and advisable to do so. 

EvenSkyn is company founded on ethical principles that puts our customers' well-being (and that of our employees) , health and safety over all other ideal. As such, while the IPL technology in the Pulsar, by definition, is safe for home-use, we do not believe in taking chances with one's health and provide safety glasses with every device. 

No. Shipping is always free —always expedited, always with tracking, always with insurance, and something you'll never have to worry about paying. 

Our free expedited shipping policy extends to ALL countries. 

Customs: This is the only thing you may be liable for paying if the taxation authorities and/or border services agencies/customs in your country end up assessing duties on your handset shipment.

Contact Us Immediately

We understand that typos, changing circumstances or other reasons can lead to the wrong address being provided. Please contact us immediately if you have placed an order with us and realized that the address that has been provided is wrong or require modification: 

By Phone: +1 (800) EVN-SKYN (386-7596)

By E-mail:

In my most instances, if the order has not been shipped out, we are able to make an address change in short order, however, in cases where a parcel is already on its way to a wrong/incorrect address, and requires being rerouted, a very nominal charge that we incur from our shipping courier may require payment by you. In any case, we urge you to contact us ASAP once an error has been discovered. 

Wrong Delivery:

We are usually unable to provide any assistance once a parcel has already been delivered to the wrong address, and the onus then shifts to the consumer for rectifying the situation with the recipient and/or the shipping courier employed/indicated on the tracking number update email that you received from us.

Although not customary, your local custom authorities may levy duties, taxes or related fees on your shipment. Please contact your local customs office or tax agency for information if this is a concern.

Since paper returns slips are no longer being enclosed with each order that is shipped out, if within 30 days of having received your order, we now require you to send an e-mail to to request a return label.

Please CLICK HERE to be taken to the Order Tracking page to be able to track the status of your order.

United States: 

No customers in the United States have to pay any Sales Tax.


No customers in any country (except Canada) will be charged Sales Taxes by EvenSkyn.


We cover all shipping charges and associated handling costs— however, as a Canadian Federal Corporation, we are required by law to collect and remit GST/HST tax (which varies) to the Canada Revenue Agency.

If you have placed you order, but it has not shipped out yet, we may be able to cater to your request without any additional charges or levies, however, if the parcel has already left our facilities and is with a courier, the parcel may have to be returned to us by you. 

Please contact as soon as you realize that an error has been made, or if you have changed your mind:

By Phone: +1 (800) EVN-SKYN (386-7596)

By E-mail:

Be assured that we are committed to excellence in customer care, and as such, want to see you satisfied as our valued customer. We will do what we can to address your queries/requests within reason.

Yes, absolutely! We have partnered with Sezzle to bring you the option to pay for you order is 4, easy, interest-free payments. Simply add you device to cart, click checkout and select the Sezzle option on the checkout page to take advantage of this flexible payment method.
Absolutely, PayPal is now available as a payment option on all our devices and you may simply click the PayPal button right on the product page to checkout using PayPal (and thereby enjoy all the protections PayPayl afford you as a payment intermediary).