Refunds & Exchanges
We have a 30-day standard return policy, which means you have 30 days after receiving your item to request a return. However, if not found satisfactory by the purchaser, a return can be processed up to 60 days post-purchase where the purchaser relies on the 60 Day Money Back Guarantee offered by EvenSkyn on any of its handsets and devices.
To be eligible for a return, your item must be in good condition, and returned with its original packaging. You may also be required to provide a receipt or proof of purchase.
To start a return or exchange, you can contact us at firstname.lastname@example.org or call us at 1-866-EVN-SKYN (386-7596). When your return is successfully processed, EvenSkyn's support team will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Note: Where a non-faulty item is returned to EvenSkyn by a purchaser, the shipping cost associated with the return will be borne by the individual returning the product.
International Returns & Exchanges
All customers outside of US & Canada are to ship the products back to an address provided by EvenSkyn at the purchaser's expense (same applies to any purchaser anywhere in US and Canada as well, i.e., EvenSkyn will provide free shipping to the customer's address but the return shipping cost is to be paid for by a customer). Where, instead of the purchaser shipping back the product to EvenSkyn with a courier of their own choosing, if a return label is requested and provided for by EvenSkyn, the cost will be deducted by EvenSkyn from the amount to be refunded to the purchaser.
Damages and issues
Please inspect your order upon receipt of it, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and immediately work to alleviate your concerns.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items), and personal care goods (such as personal beauty products). Please get in touch if you have questions or concerns about your specific item.
Processing of Refunds
We will notify you once we’ve received and inspected your return, and let you know once the refund has been processed and approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that we are currently not accepting returns on clearance items or gift cards.
You can always contact us for any return question at email@example.com.